🛍️ Orders
How do I place an order?
Browse our collection, select your size, and click "Add to Cart". Once you're ready, click "Proceed to Order", fill in your delivery details and place your order. You'll be redirected to WhatsApp to confirm your order with us directly.
Can I modify or cancel my order after placing it?
Yes! Since orders are confirmed via WhatsApp, you can request changes or cancellation before dispatch. Once dispatched, we're unable to cancel. WhatsApp us immediately at +91 63696 52682.
How will I know my order is confirmed?
After placing your order, you'll be redirected to WhatsApp with all your order details pre-filled. Our team will confirm your order via WhatsApp within 2–4 hours on business days.
Do you accept Cash on Delivery (COD)?
Currently, we accept payment via UPI, bank transfer, or cash on pickup at our store. Online payment options will be added soon. Our team will share payment details upon order confirmation on WhatsApp.
📦 Shipping & Delivery
How long does delivery take?
Within Tamil Nadu: 2–3 business days. Rest of India: 4–7 business days. Store pickup: Ready within 2 hours of confirmation. See our full Shipping Policy for details.
Is there free shipping?
Shipping charges are based purely on the weight of your package and order value. We charge exactly what the courier charges us — no hidden fees, no markup. The exact shipping amount will be confirmed with you on WhatsApp before dispatch. Store pickup is always free!
How do I track my order?
Once your order is dispatched, we'll send you the tracking number via WhatsApp or SMS. You can use it to track your package on the courier's website.
👗 Products & Sizing
How do I find my correct size?
Check our detailed Size Guide with measurement instructions for each category. If you're between sizes, we recommend sizing up. Our stylists are also happy to help — just WhatsApp us!
Are the product colors accurate in photos?
We try our best to show accurate colors. However, slight variations may occur due to different screen settings and lighting. If you'd like to see the actual fabric, visit our store or request a WhatsApp video of the product.
Do you offer custom sizing or alterations?
Yes! We offer free basic alterations on select garments for in-store customers. For custom orders, WhatsApp us with your measurements and we'll give you a quote. Custom orders typically take 5–7 extra days.
What if a product I want is out of stock?
WhatsApp us at +91 63696 52682 with the product name. We'll notify you when it's back in stock or suggest a similar alternative from our collection.
↩️ Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused, unwashed items with original tags. See our full Returns Policy for details.
How do I initiate a return or exchange?
WhatsApp us at +91 63696 52682 within 7 days of delivery with photos of the item and your order details. Our team will guide you through the process.
🏪 Store Visit
What are your store hours?
Monday to Saturday: 10 AM – 9 PM
Sunday: 10 AM – 6 PM
We are open on most public holidays. WhatsApp us to confirm on specific days.
Sunday: 10 AM – 6 PM
We are open on most public holidays. WhatsApp us to confirm on specific days.
Can I book a personal styling session?
Absolutely! Use the "Book a Styling Session" form on our Contact page or WhatsApp us directly. Our expert stylists will give you a dedicated one-on-one session to find your perfect look.